Refund & Cancellation Policy

1. Scope

This policy applies to all bookings made through the Readjoo mobile application and website ("Readjoo", "we", "us") for:

• Library study seats — day passes, weekly shifts and monthly seat plans; and
• Hostel and PG beds — monthly bed and room bookings.

Readjoo is a booking platform. The study space or accommodation is provided by the property owner listed on the booking. Refunds of amounts collected through Readjoo are processed by Readjoo in accordance with this policy.

2. Cancelling a library seat booking

For monthly seat plans cancelled mid-month for a reason not covered by clause 4, no pro-rata refund is due, but you may transfer the remaining days to another seat or shift in the same library once, subject to availability.

3. Cancelling a hostel or PG booking

Security deposits. A refundable security deposit, where charged, is held by the property owner and returned by the owner after check-out, after deduction for damage or dues under the property's own terms. Where the deposit was collected through Readjoo, we release it to you within 7 working days of the owner confirming check-out and clearances.

4. When you get a full refund regardless of timing

You are entitled to a 100% refund of the amount paid through Readjoo if:

• The property cancels or is unable to honour your confirmed booking.
• The seat, bed or room allotted is materially different from the listing — for example a different shift, a different sharing type, or missing amenities that were advertised.
• The property is closed, non-operational or refuses entry on your start date.
• Your payment was debited but the booking was not confirmed. Such amounts are auto-reversed by the payment processor, normally within 5–7 working days.
• You were charged more than once for the same booking. Duplicate charges are refunded in full.

Claims under this clause must be raised within 24 hours of the booking start date or check-in, with photographs where relevant, so that we can verify the facts with the owner.

5. How to request a cancellation or refund

1. Open the Readjoo app, go to Bookings, select the booking and tap Cancel booking; or
2. Email support@readjoo.com from your registered email address, or call +91 00000 00000 during support hours.

Please include your booking ID, registered mobile number, the property name and the reason for cancellation. We acknowledge every request within 24 hours and decide within 3 working days.

6. Refund method and timeline

• Refunds are always issued to the original payment method — the same UPI ID, card, bank account or wallet used to pay. We cannot redirect a refund to a different account.
• Once approved, we initiate the refund within 2 working days.
• The amount reaches your account within 5–7 working days of initiation, depending on your bank or payment provider.
• You will receive a refund reference number by email and in the app. Please quote it if you contact your bank.
• All refunds are made in Indian Rupees (INR). Readjoo does not charge a cancellation fee of its own; only the retention percentages in the tables above apply.

7. What is not refundable

• Periods you have already used on an active booking.
• Bookings cancelled because of a breach of the property's house rules by you, or removal from the premises for misconduct.
• Amounts paid directly to a property owner outside the Readjoo platform. We can mediate, but we cannot refund money we never received.
• Promotional credits, referral bonuses and discounts, which carry no cash value.

8. Disputes

If you disagree with a refund decision, write to grievance@readjoo.com. Our Grievance Officer acknowledges within 48 hours and responds within 30 days, as set out on our Contact page. Please raise a dispute with us before initiating a chargeback with your bank, so we can resolve it faster.

9. Changes to this policy

We may update this policy from time to time. The version in force on the date of your booking is the one that applies to it. The current version is always published on this page with its last-updated date.