Service Delivery Policy
Also referred to as a Shipping & Delivery Policy. Readjoo sells access to study seats and accommodation, not physical products.
Last updated: 23 August 2026
No physical shipping is involved. Readjoo does not sell, ship or deliver any physical goods. There are no shipping charges, no courier partners and no delivery addresses. What you buy is a booking, delivered digitally and honoured at the property.
1. What is delivered
When your payment succeeds, Readjoo delivers:
- A confirmed booking with a unique booking ID, visible immediately in the Readjoo app under Bookings;
- A digital receipt showing the property, seat or bed, period, shift and the amount paid in INR;
- A confirmation message sent to your registered mobile number and, where provided, your email address; and
- The right to occupy the booked library seat or hostel/PG bed at the listed property for the period booked.
2. When it is delivered
| Step | Timing |
|---|---|
| Booking confirmation and receipt in the app | Immediately on successful payment — within seconds |
| SMS / email confirmation | Within 5 minutes of payment |
| Access to the library seat | From the start date and shift you selected |
| Access to the hostel / PG bed | From the check-in date you selected, during the property's check-in hours |
If a confirmation does not appear within 30 minutes of a successful payment, contact support@readjoo.com with the payment reference. Where a booking cannot be confirmed, the full amount is refunded under our Refund & Cancellation Policy.
3. Where the service is delivered
Service is delivered at the physical address of the property you booked, which is shown on the listing and in your booking details, along with directions. Readjoo currently operates only within India and does not accept bookings for locations outside India.
4. Taking delivery
- Show your booking in the Readjoo app at the property's reception or desk.
- Carry a valid government-issued photo ID where the property requires verification.
- Arrive within the property's stated timings. Check-in and shift hours are shown on the listing.
- For hostels and PGs, any security deposit payable to the owner is collected as stated on the listing.
5. If the service is not delivered
If the property refuses entry to a confirmed booking, is closed on your start date, or provides a seat or bed materially different from the listing, notify us within 24 hours. Verified cases receive a 100% refund of the amount paid through Readjoo, or an equivalent alternative booking if you prefer, as set out in clause 4 of the Refund & Cancellation Policy.
6. Delivery charges
There are no delivery, shipping, handling or convenience charges. The price shown on the listing is the amount charged, in Indian Rupees.
7. Contact
Readjoo Technologies
Registered Office, City, State — 000000, India
Email: support@readjoo.com
Phone: +91 00000 00000